Contact Centre

Our helpful, friendly and knowledgeable customer service team are here to help you with all aspects of your heating system, from metering, billing, scheduling a maintenance visit to sign-posting you to support organisations should you find yourself in a vulnerable circumstance.

Need assistance?

We're here to help.

Our expert customer service team are here to help you with managing payments, understanding your bill, metering queries, maintenance support and more.

To get in touch with the team please call 0808 208 0063 or email billing@vitalenergi.co.uk

Our team is available 8am to 6pm Monday-Thursday, and 8am to 4.30pm on Friday.

If you have an emergency outside these hours, your call will be automatically diverted to our out-of-hours service.

Helping you with your energy queries

Debt Management

We can work with you to manage any debt that has accrued and help you stay out of debt in the future.

Understanding Your bills

If there's something you don't understand on your bill, please get in touch.

Scheduling Maintenance

If you have an issue with your heating system, or need to schedule a routine maintenance visit, we can help.

Tell us what you think

We are developing the home customer area of our website and would really appreciate your feedback. If you need to speak to the team regarding a payment query or issue with your heating system please call 0808 208 0063.

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