Power Cut?

If you've lost power and are connected to a Vital Energi Power Network we can help.

Lost power on a Vital Energi Power Network?

If you experience an electricity power cut, follow the steps below, before calling 105.

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Follow these 3 steps to see if the issue is within your home or local area.

  • ve-lighting

    Do your neighbours have power? Are the street lights on?

    If they do, the issue might be just in your home; otherwise, it could be a wider power cut. In that case, call 105. The free national number for reporting power cuts.

  • electricity symbol or lightning bolt

    Find your fuse box (often under the stairs, in a cupboard, or hallway).

    If the trip switches are down, flick them back up. If, once trying this, the switches stay down, it might be a faulty appliance. Try unplugging things and try again.

    If the main switch is off, turn it back on. Still no power, and it seems to only be affecting your home? You may need an electrician or further help.

  • stakeholder-engagement

    If the power cut is affecting your wider community, please check in on neighbours, especially those who are elderly, unwell, or disabled.

    Make sure they’re warm, have essentials, and that any medical equipment is working. They can call us directly on 0800 059 0129 for extra support. We’re available 24/7, 365 days a year, and they may be eligible for our Priority Services.

Call 105

After completing these checks, please call 105, the free national number for reporting power cuts. You do not need to call your energy supplier. DNO’s and IDNO’s have joined forces to launch 105 and make it easier for their customers to contact them during a power cut. If you need extra support or advice, we are here to help. You can reach us on our freephone number: 0800 059 0129, available 24 hours a day, 365 days a year.

Call 105
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What should you do next?

Turn off appliances

To protect them from potential power surges when the electricity returns, unplug or turn off sensitive appliances like TVs, computers and other electronics.

Leave a light on

Leave a light on so you know when the power outage has been resolved.

Keep warm

Keep a blanket and warm clothing handy, and fill a vacuum flask or hot water bottle to help you keep warm if needed.

Keep in touch with your neighbours

Community support is important, continue to check in on any neighbours who may be vulnerable.