Heat & Power Customers

We are here to help you have a great experience of living on a heat network, by providing you with the highest levels of customer service alongside reliable, affordable heat and power.
Contact the team on: 0808 208 0063

Top up your meter

If you have a prepayment meter, you can use the link below to top up your meter. If you pay for your heating and hot water by receiving a regular bill, please call our on 0808 208 0063 to make a payment.

Top up


Have a question about your bill, meter or heating system? Click the link below to learn more.


Your metering system

Find out more about your heat metering system including the different components and how you can monitor your usage with our Glass App.

Your Metering System
Glass App Home Customer Homepage FINAL

Glass enables you to make informed decisions and have greater control over your energy usage. Click on the buttons below to either register, log in, top-up or watch our easy 'how to get started with Glass' guide.

Register or Log In Top-up Watch our video on how to get started with Glass

Great experience

"Great experience. Very professional and reactive to any inquiry. Highly recommend." (Resident within a Private Development)

Very fast and kind

"Very fast and kind. Thank you" (Local Authority Resident)


"Helpful customer service when I moved in and a nice company in general. The process was simple even though paying for the heating and hot water is different than what I have experienced before." (Housing Association Resident)

Tell us what you think

We are developing the home customer area of our website and would really appreciate your feedback. If you need to speak to the team regarding a payment query or issue with your heating system please call 0808 208 0063.

Complete Survey
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Have a question about your bill or your metering system?

Get in touch with our friendly customer service team who will be happy to help you with all aspects of your metering system and billing.

Contact centre