We are here to help you have a great experience of living on a heat network, providing you with the highest levels of customer service and a reliable supply of heat and hot water.
If you are a Vital Community Energi customer, please click below or contact the team on 0808 156 0016.
Vital Community Energi Website
If you are a Lighthouse customer, please click below or contact the team on 0800 138 4560.
Lighthouse Website
If you are a Vital Energi home customer, you can contact the team on 0808 208 0063.
If you have a prepayment meter, you can use the link below to top up your meter. If you pay for your heating and hot water by receiving a regular bill, please call our on 0808 208 0063 to make a payment.
Top up
Have a question about your bill, meter or heating system? Click the link below to learn more.
FAQ
Find out more about your heat metering system including the different components and how you can monitor your usage with our Glass App.
Your Metering System
"Great experience. Very professional and reactive to any inquiry. Highly recommend." (Resident within a Private Development)
"Very fast and kind. Thank you" (Local Authority Resident)
"Helpful customer service when I moved in and a nice company in general. The process was simple even though paying for the heating and hot water is different than what I have experienced before." (Housing Association Resident)
