Heat & Power Customers

We strive to bring you the highest levels of customer service alongside reliable, affordable heat and power.
If you have a query please call: 0808 208 0063 or email: billing@vitalenergi.co.uk

Make a Payment

If you need to make a payment or top-up your meter please click below

Top Up Here


Learn more about Usage, Technical Issues, Moving Home and Topping Up


Your Metering System

Find out more about your heat metering system including the different components and how you can monitor your usage with our Glass App.

Your Metering System
Glass App Home Customer Homepage FINAL

Glass enables you to make informed decisions and have greater control over your energy usage. Click on the buttons below to either register, log in, top-up or watch our easy 'how to get started with Glass' guide.

Register or Log In Top-up Watch our video on how to get started with Glass

Great experience

"Great experience. Very professional and reactive to any inquiry. Highly recommend." (Resident within a Private Development)

Very fast and kind

"Very fast and kind. Thank you" (Local Authority Resident)


"Helpful customer service when I moved in and a nice company in general. The process was simple even though paying for the heating and hot water is different than what I have experienced before." (Housing Association Resident)

Tell us what you think

We are developing the home customer area of our website and would really appreciate your feedback.

Complete Survey
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Have a question about your bill or your metering system?

Get in touch with one of our helpful customer care operatives who will be happy to help you with all aspects of your metering system and billing.

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