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Heat & Power Customers

We strive to bring you the highest levels of transparency and customer service alongside reliable, affordable heat and power.

Make a Payment

If you need to make a payment or top-up your meter please click below

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FAQ's

Learn more about Usage, Technical Issues, Moving Home and Topping Up

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Your Metering System

Find out more about your heat metering system including the different components and how you can monitor your usage with our Glass App.

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Glass App Home Customer Homepage FINAL

To make a payment or top-up your meter please use the Top-up button below. If you'd like to register for our Glass App to gain visibility and control over your energy usage and spend please type Vital Energi Glass into your app store. If you've already registered please log in by clicking the button below.

Top-up Register

Have a question about your bill or your metering system?

Get in touch with one of our helpful customer care operatives who will be happy to help you with all aspects of your metering system and billing.

Contact centre