Your Metering System

Getting to know your metering system is essential as it will allow you to understand how much energy you use, how much it costs and identify ways to lower your bills.

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Your Metering System

Here is an overview of the key components of your metering system. If you have any issues with your system please contact 0808 208 0063 and our friendly team will be available to help you.

Heat Meter

Your heat meter is an essential part of your metering system as it measures the amount of heat you use and this is used to calculate your bills.  We only use heat meters with proven ultrasonic technology which guarantee accurate readings ensuring you only pay for the heat you use.


The vPro2 system is your home hub, designed to offer customers an intuitive, feature rich system designed to give you easy access to the information and services you need such as friendly and emergency credit.


  • Stay in control and pay your energy bill: With Pay as You Go (PAYG), you can easily control your energy spend and keep on top of payments
  • Touch screen: The full colour 5 inch touch screen turns off automatically. You can choose how long it takes to turn off, from 30 seconds to 30 minutes. Simply touch to turn back on
  • Historical energy data: The Hub II records energy usage in real time and stores energy usage information for up to 3 years
  • Meter & Billing company messaging: New messages can be displayed on the menu bar and all historical messages can be kept or deleted
  • Notifications for current usage: You can see different notifications to alert you about when your credit is expected to run out, credit low, and if emergency credit can be activated

Glass App

As the name suggests, our Glass App was developed to bring transparency to customer billing, delivering all the information you need to a mobile device.  Combining real life data with outstanding functionality the Glass App delivers the information and functionality a heating or cooling customer needs to take charge of their energy bills.


  • Available for credit billing and Pay As You Go
  • Full visibility of consumption and payments, allowing prediction of future spend
  • The flexibility to pay your bill or top up your meter anytime, anywhere
  • Enhanced visibility and reporting provides greater support for customers
  • Full support from our in-house Customer Service Centre

How to get started with Glass - Video

The Glass Guide PDF

Customer Service

We have designed a range of tools to give you the information you need to take control of your energy usage and make informed decisions, but we realise that you may need additional help from time to time which is why we have a friendly and helpful customer service call centre where our operatives will be happy to help you with any issues you have.

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