We pride ourselves on delivering excellent levels of customer service at all times, recognising that some customers may, at times, need additional support with their heat and hot water system.
We pride ourselves on delivering excellent levels of customer service at all times, recognising that some customers may need additional support with their heat and hot water system.
The Priority Services Register is a free service provided by suppliers and network operators to customer who require additional support.
By registering with the Priority Services Register, it enables you receive:
If you require additional support and would like to sign up to the Priorities Service Register, please contact our Customer Care team by telephone, email, letter (details below) and they will register your details.
Once we have logged your details you (or your representative) will be sent some forms to complete and return. The database will then be updated and the completed documents will be stored in a secure location. We will managed you details in accordance with the GDPR regulations.
The Citizens Advice Bureau
The Citizens Advice Consumer Helpline: 0808 223 1133 Lines open: Monday to Friday, 9am to 5pm
Textphone: 18001 0808 223 1133
National Debt Line
Helpline: 0808 808 4000, Lines open: Monday to Friday 9am to 8pm, Saturday 9:30am to 1pm
Energy Savings Advice Service
Helpline: 0300 123 1234, Lines open: Monday to Friday, 8am to 8pm